Dr Blow & Partners
Copyright: WEB DESIGN by Media Fizz DIGITAL Tel: 01482 421038 info@media-fizz.co.uk www.mediafizzdigital.com GENERAL PRACTICE DIVISION
The Orchard Centre
210 Orchard Park Road
HULL HU6 9BX
Tel: 01482 857190 Fax: 01482 855377
210 Orchard Park Road
HULL HU6 9BX
Tel: 01482 857190 Fax: 01482 855377
Marmaduke Street
Hessle Road
HULL HU3 3BH
Tel: 01482 323449 Fax: 01482 610920
Hessle Road
HULL HU3 3BH
Tel: 01482 323449 Fax: 01482 610920
Feedback
COMPLIMENTS OR CONCERNS
Each communication from a patient is important to us. If anyone has a concern, our aim is to ensure that it is dealt-with quickly and resolved to everyone's satisfaction.
Practice Complaints Procedure
If you do have a concern, in the first instance you may get in touch with a member of our reception team who will try to help sort the matter out for you. If the matter remains unresolved you can ask to speak to supervisory staff.
If you feel it may be better to make a written complaint you may write to us about it. If you are complaining on behalf of someone you MUST also send a signed an dated consent letter which clearly indicates that the patient authorises you to handle the complaint on their behalf.
Complimentary Remarks/Suggestions
If you feel that you have received good service and would like to compliment the staff involved, we would be delighted too pass on remarks. If you have any comments or suggestions, you may complete the form below, drop us a line or call the surgery and speak to one of our reception staff who will inform the Practice Manager.
Each communication from a patient is important to us. If anyone has a concern, our aim is to ensure that it is dealt-with quickly and resolved to everyone's satisfaction.
Practice Complaints Procedure
If you do have a concern, in the first instance you may get in touch with a member of our reception team who will try to help sort the matter out for you. If the matter remains unresolved you can ask to speak to supervisory staff.
If you feel it may be better to make a written complaint you may write to us about it. If you are complaining on behalf of someone you MUST also send a signed an dated consent letter which clearly indicates that the patient authorises you to handle the complaint on their behalf.
Complimentary Remarks/Suggestions
If you feel that you have received good service and would like to compliment the staff involved, we would be delighted too pass on remarks. If you have any comments or suggestions, you may complete the form below, drop us a line or call the surgery and speak to one of our reception staff who will inform the Practice Manager.
What is ICAS?
ICAS stands for the Independent Complaints Advocacy Service. It is a free and confidential service that is independent of the NHS and tailored to individual client need.
Patients who want and are able to raise their concerns are empowered to do so.
Patients with more complex needs have access to specialist advocates who can support them through the official complaints process.
How can ICAS help you?
An experienced worker, known as an Advocate, can
help you to write letters to the right people
prepare you for and go to meetings with you
help you explore your options at every stage of the complaint
answer questions to help you make decisions
If you would like the support of an ICAS advocate, please contact us
Address
Ground Floor Suite
Studio 700
Princess Street
Hull
HU2 8BJ
T: 0300 456 8349
F: 0148 230 4283
Click HERE for the ICAS website
ICAS stands for the Independent Complaints Advocacy Service. It is a free and confidential service that is independent of the NHS and tailored to individual client need.
Patients who want and are able to raise their concerns are empowered to do so.
Patients with more complex needs have access to specialist advocates who can support them through the official complaints process.
How can ICAS help you?
An experienced worker, known as an Advocate, can
help you to write letters to the right people
prepare you for and go to meetings with you
help you explore your options at every stage of the complaint
answer questions to help you make decisions
If you would like the support of an ICAS advocate, please contact us
Address
Ground Floor Suite
Studio 700
Princess Street
Hull
HU2 8BJ
T: 0300 456 8349
F: 0148 230 4283
Click HERE for the ICAS website
What can PALS do to help?
Provide you with information about the NHS and help you with any other health-related enquiry
Help resolve concerns or problems when you are using the NHS
Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
Provide you with information and help introduce you to agencies and support groups outside the NHS
Inform you about how you can get more involved in your own healthcare and the NHS locally
Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.
To email PALS at NHS Hull click HERE
To go to the PALS website click HERE
Telephone PALS 01482 335409
Write to PALS
Netherhall.
Wawne Road
SUTTON
HU7 4YG
Provide you with information about the NHS and help you with any other health-related enquiry
Help resolve concerns or problems when you are using the NHS
Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
Provide you with information and help introduce you to agencies and support groups outside the NHS
Inform you about how you can get more involved in your own healthcare and the NHS locally
Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.
To email PALS at NHS Hull click HERE
To go to the PALS website click HERE
Telephone PALS 01482 335409
Write to PALS
Netherhall.
Wawne Road
SUTTON
HU7 4YG
Comments/ Suggestions
Patients Rights & pledges
Responsibilities of patients and the public and staff
Staff Rights and NHS pledges to staff
Clock HERE to access information
Responsibilities of patients and the public and staff
Staff Rights and NHS pledges to staff
Clock HERE to access information
The NHS Constitution for England
THE HANDBOOK TO
The NHS Constitution
for England March 2010
The NHS Constitution
for England March 2010
Click the PDF icon left to view the Handbook to the NHS Constitution. This may be downloaded to your computer or printed
Dr John D Blow (male) MB ChB Dip Ther (Sheffield 1978)
Dr Marion J. Brown (female) MB ChB DRCOG DCCh (Aberdeen 1986).
Dr Ahmed S. Siddiqui (male) MB LMSSA MRCP (Karchi 1980)
Dr Thassen Yousuff (female) JCPTGP DRCOG MBBS (Bangalore) 1988)
Dr Katherine Rose (female) MBChB MRCGP (Aberdeen 1984)
Dr Marion J. Brown (female) MB ChB DRCOG DCCh (Aberdeen 1986).
Dr Ahmed S. Siddiqui (male) MB LMSSA MRCP (Karchi 1980)
Dr Thassen Yousuff (female) JCPTGP DRCOG MBBS (Bangalore) 1988)
Dr Katherine Rose (female) MBChB MRCGP (Aberdeen 1984)
